Type 2 EV/PHEV Charging Cable - 16 or 32 amp - Green or Black - 1.8, 3, 5, 7.5, 10 & 15 metres Single Phase

Exchange Policy 

EV charging accessories have many different options and variations

To cater for the eventuality that you have in error selected an incorrect product, EV Extras offers a free exchange policy in the first 30 days from purchase.

Simply contact us at sales@ev-extras.com, pack the product up in its original packaging and we will arrange for a courier to collect the product you wish to exchange.

On receipt we will issue the alternate product you require again at our cost (exchanges for cable or connector colour are excluded from this offer). 

Returns
Our policy lasts 30 days. Unfortunately, we cannot offer you a refund or exchange if 30 days have gone by since your purchase, 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): 

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ev-extras.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sales@ev-extras.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product please contact sales@ev-extras.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £25 you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.